Furniture Delivery for Shops and Showrooms

We ring ahead rather than turn up and hope, and if nobody is there we speak to you before we do anything else. The item comes back to our warehouse rather than being left with a neighbour or taken back to your shop floor, and it goes out again on a day that suits the customer. You are not paying for a full second delivery because somebody went to the dentist.

Soft assembly as standard — feet on a sofa, shelf pins in, a dining table levelled, a bed frame put together. That covers the great majority of what a furniture shop sells. Anything needing a fitter, a plumber or an electrician is not us, and we will say so at the quote rather than discover it in somebody’s kitchen.

We are fully insured, with goods-in-transit and public liability cover in place, and your written agreement sets out exactly what applies. More useful day to day: our crews are trained furniture handlers rather than parcel drivers, everything is blanket-wrapped and corner-guarded, and floors and door frames go under cover before anything comes through. The cheapest claim is the one nobody has to make.

Yes, and for furniture retail it is often the whole point. A customer buys a sofa in March for a house that will not be finished until June. Rather than it sitting on your shop floor or in your own unit, it comes into our warehouse, listed against your name, and goes out when they are ready for it.

Sussex is home and most runs are here, with Surrey, Hampshire and Kent regular. We deliver into London and nationwide where a piece justifies the journey — and for a showroom that occasionally sells to somebody two hundred miles away, that matters more than a network’s postcode map. Tell us where your customers actually are and we will tell you honestly whether we fit.

Tell us your volume and we will tell you straight whether we are the right firm. A handful of drops a week is exactly the work we are built for. If you are shipping hundreds a week across the country, a national network will serve you better than we can, and we would rather say so at the first meeting than let you find out three months in.

Usually yes, when it is arranged in advance so the crew and the vehicle are planned for it. It is worth agreeing at the outset who is telling the customer that, because a crew arriving with no room in the van for a two-seater is the kind of small thing that turns a good delivery into a complaint.

A conversation and, if it looks right, a trial run of a few deliveries. You will see how the crew handle your products and how your customers react before anybody signs anything. We would rather earn the regular work than talk you into it, and a fortnight of real deliveries tells you more than any presentation.

Often, yes. We work seven days a week and can plan around a customer who is only in at the weekend, or a showroom that would rather we collected before opening. Say what you need when we quote and we will tell you whether it is workable rather than agreeing and then struggling.

Yes, and it is the part we take most seriously. They ring ahead, they explain what they are doing, they take their shoes off or put covers on, and they leave the room as they found it. If something is not right they tell you before they leave the property, so you hear it from us rather than from a review.

That is our background rather than an add-on. We are a LAPADA Approved Service Provider and our founder worked as an antique dealer before starting the company, so a period piece or something genuinely valuable is handled by people who know what they are carrying. See our antiques service for how that works.