Frequently Asked Questions

Yes. We are fully insured, with goods-in-transit and public liability cover in place, and optional full damage insurance is available for an extra 10% of your invoice total — just ask at the quotation stage. Anything fragile or high in value gets flagged at the survey and handled by people trained for it — as a LAPADA Approved Service Provider we work to fine-art handling standards even on ordinary family moves — and your written quote states exactly what cover applies, so there is nothing vague to argue about later.

For safety we don’t generally transport flammable liquids or gases, and we ask that no paint or oil is transported due to the risk of leaks and damage. If in doubt, mention items at the quote stage and we’ll advise. The same goes for gas bottles, petrol mowers and anything with a fuel tank — these usually need draining or emptying before the move, and we’ll tell you exactly what to do with each one. Plants, food and freezers have practical rather than safety limits: short local runs are usually fine, longer distances need a think. None of this is a reason to panic — every household has a shed full of question marks, and listing them at the survey takes two minutes and settles all of it before the day.

Yes. All Wolves staff are experienced movers who have completed our personal training programme and health & safety training, and have passed police CRB/DBS checks. Our team is fully trained and uniformed. Training covers the parts of the job that actually protect your home: lifting technique, floor and doorway protection, wrapping and stacking, and the careful handling that fragile and high-value pieces need. Crews work together as a settled team rather than a different set of faces on each job, which is why the same names keep appearing in our reviews. And because every member is vetted, you can hand over a key or leave the crew working in an empty house with complete confidence — something chain-break moves often need.

Our team works 7 days a week and we tailor our service to the exact date and timescale you need. We aim to start promptly, with staff generally leaving base between 6:00am and 8:00am depending on your property’s location. Most moves start between 8:00am and 9:00am at your door, which leaves a full working day for loading, the drive and unloading at the other end. Completion-day moves are planned around the legal timetable — loaded in the morning, ready to unload as soon as the keys are released — and we’ll confirm your arrival window in advance so you’re never watching the street wondering. If an early key release or a late finish looks likely, say so at the survey and the day gets planned around it.

Yes — arranging parking on the day is down to you. Please organise any necessary permits, passes or paperwork so we can park close to the property and keep your move efficient. Where a parking suspension is needed — common in controlled zones and busy town centres — councils usually want several days’ notice, so it’s worth starting early; we’ll tell you at the survey exactly what the vehicle needs in terms of space and height. Get it right and the crew loads metres from your door; leave it to chance and every item travels an extra fifty yards by hand. It is the single cheapest thing a customer can do to make their own move faster.

Yes. Our vans carry the tools needed to dismantle and reassemble furniture. Please mention you need this at the quotation stage so we can plan time for it. Beds, wardrobes, flat-pack units and larger dining tables are the everyday cases, and the crew keeps every fixing bagged and labelled so reassembly at the new house is exact rather than approximate. Dismantling protects more than the furniture — a wardrobe carried in pieces spares your walls, banisters and door frames too. Anything genuinely awkward, from a piano to a garden statue, is a specialist job rather than an improvisation, and we’ll plan it properly at the survey.

Absolutely — our motto is “No Job Too Big, No Journey Too Far”. We have experience moving around the EU and are happy to quote for any international or European removal. European moves run with proper export packing where the journey needs it — crates, moisture protection, the lot — and we’ll talk you through customs paperwork so it’s handled before the van rolls. The same fixed-written-quote discipline applies: a survey first, then an itemised price covering the whole journey, not an estimate that grows at the border. Storage at our West Sussex base can bridge any gap between leaving one home and getting keys to the next, on either side of the water.

We accept credit/debit cards, cash on completion and BACS payment. Unfortunately we can no longer accept cheques. Your quote sets out the payment terms alongside everything else, so there are no surprises: you’ll know before booking what is due, when, and how to pay it. Card and BACS suit most customers — BACS especially for larger moves — and a receipt follows every payment. If a completion chain makes timing awkward, tell us and we’ll agree something sensible in advance; the aim is that money is the least stressful part of the whole day.

Several factors, mainly the volume of goods and the distance involved — but it’s often the little things (access, stairs, parking and last-minute packing) that take the most time. Good preparation keeps things moving. As a rough shape: a local one-bed flat is usually a morning’s work, a three-bed house a full day, and a large or long-distance move sometimes two. The survey is what turns that rough shape into a real timetable — access, stairs, parking and packing are all measured rather than guessed — and the written quote states the plan. On the day, having boxes finished and a kettle findable genuinely moves the clock more than most people expect.

Crew size depends on the information we gather beforehand and our site inspection. Generally a crew of 2–4 movers is sufficient for most home moves. A one-bed flat might take two movers and a smaller van; a four-bed family house gets three or four and the full-size lorry. The point of sizing the crew at the survey is that you pay for the right team rather than a flat rate — and the day runs to schedule because the loading maths was done in advance. Whatever the size, it’s our own trained, insured crew every time; we don’t subcontract the heavy lifting to strangers.

We carry out full removals over any distance. For one-off or small jobs, our man and van service is ideal. We’re unable to transport certain loose individual items on their own — just ask and we’ll advise. The man and van service starts from £80 and suits a single sofa, a student room, a few boxes between addresses, or clearing one room between tenancies — same insured team, smaller vehicle, price confirmed in writing before the van sets off. For a single genuinely awkward item — a piano, a large piece up a tight staircase — we quote it as a small specialist job rather than squeezing it into a van run. Describe what’s moving and we’ll say honestly which option fits.

Yes — we can supply boxes, bubble wrap and tape before your move for you to pack yourself, or our team can carefully pack your home piece by piece with our full packing service. The full service sends a trained crew in the day before to work through the house room by room — beds down, wardrobes wrapped, kitchen boxed — while fragile-only packing covers just the china, glassware and artwork if you’d rather do the everyday things yourself. Materials come from our own box shop, everything is priced upfront in the written quote, and we’ll collect your flattened boxes after the move next time a van passes your way.

Yes — moving is stressful and it’s easy to forget things, so we’ve put together a moving plan and checklist to help you stay organised in the run-up to the big day. The checklist walks the six weeks before a move in order: notify utilities and redirect post, book the survey, declutter before you pack rather than after, keep documents and valuables aside, defrost the freezer in the final days, and pack a first-night box so the kettle, chargers and bedding surface immediately at the new house. Alongside it, one named coordinator follows your move from survey to final box — so when something changes, one phone call updates the whole plan.

We cover the whole of West Sussex and East Sussex, much of Surrey, and the Petersfield area of Hampshire — plus nationwide and EU moves. See our areas we cover. That patch runs to 65 towns and villages in all — the coast from Chichester round to Hastings, the Downs villages around our own Ashington base, and the commuter towns from Horsham to Crawley — plus the Tunbridge Wells corner of Kent. Each town has its own page covering local access and parking quirks, and if your village isn’t listed by name we almost certainly still cover it: ask and we’ll confirm straight away.

A friendly, family-based service from a fully trained, uniformed team. We work hard to make your move as smooth and simple as possible, and our office staff are always on hand to answer questions. Practically, that means one named coordinator from survey to final box, a crew that turns up when it said it would in a liveried van, floors and doorways protected before anything moves, and a fixed written price agreed before you commit to anything. It also means straight answers — if a date can’t be done or an item needs a specialist, we say so at the quote stage rather than on your doorstep. That’s the family-run part working as it should.

We aim to start promptly so your move begins smoothly. Our crews generally leave base between 6:00am and 8:00am depending on where your property is, and we’ll confirm an expected arrival window with you beforehand. On completion-day moves we plan around the legal timetable: loaded and ready in the morning so the van can roll the moment keys are released, rather than starting the pack-up at midday. If your solicitor warns of a late release, tell us — the crew plans lunch around your chain, not the other way round. And if anything shifts on the morning itself, your coordinator is one phone call away with the whole plan in front of them.

Yes — we provide clean, dry, ultra-secure containerised storage for both short and long-term needs, ideal when your moving dates don’t quite line up. Everything is loaded once, sealed into its own container at our West Sussex site, and left untouched until redelivery — no repeated handling, which is where most storage damage actually happens. The same crew that collects can redeliver when your new home is ready, whether that’s a week later or most of a year. Mention storage at the survey and it’s priced into the written quote from the start, so a wobbling completion chain never becomes a crisis.

Yes. Our team works 7 days a week and we tailor dates and times to suit you, including weekends, subject to availability — so book early to secure your preferred slot. Weekends and month-ends are the first dates to fill — that’s when completions cluster — so the earlier you confirm, the more choice you have. A mid-week move is usually easier to book at short notice and sometimes kinder on the budget too. Whichever day you land on, the service is identical: the same crew standard, the same fixed written quote, and the same care with your home at both ends.