FAQs

Hopefully we can answer some of your questions before you call. If your question is not answered please feel free to request a call back or fill in our handy contact form.

Are my goods insured?

At our standard rates we hold no liability for your goods in transit. We offer full damage insurance for your goods for an extra 10% of the total cost of your invoice. Please read our Terms and Conditions to better understand our liability policy.

Are there any restrictions on items you can move?

Generally any flammable liquids or gases should not be transported in our lorries, we also request that no paint or oil is transported due to the risk of damage should they leak. It may sound obvious but we also cannot transport drugs, firearms or ammunition.

Are your staff trained?

Wolves staff are all experienced movers that have all been subject to our personal training program, health and safety training and police CRB checks.

Can I move at the weekend?

Wolves staff are committed to your move and work 7 days a week, we tailor our services to ensure you get the exact date and timescale you need.

Do I have to arrange parking?

Yes. Our parking for the day is entirely down to you to arrange. To that end, you should arrange all the necessary permits, passes and paperwork to make sure we are parking legally, please read our Terms and Conditions for more details.

Do you dismantle and reassemble my furniture?

All of our vans carry the necessary tools on board to dismantle and reassemble your furniture. Please make sure you mention you require the service at quotation stage so that we can allow time for it.

Do you offer an international removal service?

Our motto is “No Job Too Big, No Journey Too Far”. We have experience removing around the EU and we are happy to quote for any international move.

How do I pay for my removal?

We accept credit/debit cards, cash upon completion or BACS payment. Unfortunately we can no longer accept cheques.

How long will my removal take?

There are various factors that affect the time a move can take, some like the amount of goods and distance are obvious, however it’s the little things that take the most time, the difference of our van being able to park 2-3 metres closer to the house can make a huge difference in the time of our loading/ unloading. Following our moving plan and checklist will help you reduce the time we take.

How many men will do my removal?

The size of the Wolves crew you get is dependent on the information we gather from our prior discussions and inspection of the site, generally a crew of 2-4 men will suffice for average jobs.

I’m not going far, do you offer smaller removals?

We will do a full removal no matter how far the distance, however we cannot transport individual items like beds or rabbit hutches.

What do I do about boxes?

We can provide all boxes, bubble wrap and tape prior to the move day for you to pack yourself, or we can come in and carefully pack your house piece by piece at an extra cost, call us now to discuss our packing service. Please note: Boxes, bubble wrap, tape and other packing items are charged extra.

What time will the van arrive?

At Wolves we try to be prompt so the move starts smoothly. Our staff generally leave base between 6:00am and 8:00am depending on the location of the property. We aim to be at your door between 8:30am and 9:00am unless otherwise prearranged. On some occasions we may be delayed, however our staff will maintain good contact with you and arrive as soon as they possibly can.

When moving house, is there a checklist I can follow?

At Wolves we understand how stressful moving can be and how easy it is to forget things, we have compiled a moving plan and checklist to help remind you of the little things that make all the difference and can save valuable time when moving.

Why Wolves?

We offer a friendly, family based service and work hard to ensure your move is as stress-free and simple as possible. Our fully trained, uniformed staff are polite and work quickly but efficiently to provide a distinguished and personally tailored moving experience incomparable to any other.